Everyone has a different reason for wanting to cancel their Vi order: too much product, financial reasons, just because, found something else… all are good enough reasons because they are YOUR reason. However, I actually get lots of emails from people canceling because they are looking for something maybe more natural, vegan and non-soy based. If that is you, you may be interested in checking out our NEW Vi Shape Superfood Shake alternative: infused with a Super 6 plant-based protein blend, and clinically-tested fiber. You’ll enjoy a complete meal replacement enhanced with probiotics, prebiotics, digestive enzymes, all 9 essential amino acids, 25 vitamins and minerals, and heart-smart omegas. Vi-Shape Superfood Shake is vegan, kosher, non-GMO, and gluten-free – Perfect not just for those with personal diet preferences, but for anybody seeking the best in total body nutrition. Read more about Vi Superfood Shake here and then simply adjust your existing autoship you already have by switching the product.
For those of you who still wish to cancel, here you go :-).
To modify or cancel your Monthly Delivery order, please Login to your back office and follow the below instructions:
- Hover over the Shop tab and click on My Orders.
- All of your current Monthly Delivery orders will show on this page along with the orders’ total cost, shipping address, ship date, and contents. Click Discontinue above the order you wish to change
- A pop-up message will appear advising that you have the option to customize your kit. If you would like to proceed with discontinuing your monthly order, click No Thanks.
- A second pop-up will then appear advising that you have the ability to suspend your order up to 3 months. If you would like to suspend your order so that it will automatically resume at a later date, click Suspend Monthly Delivery after specifying how long you would like it suspended. If you would like to continue with stopping you monthly order, click No thanks, continue my cancellation.
- Lastly, a brief 5 question survey will appear. Once completed, click Submit and Cancel.
- NOTE: You must complete the brief survey and click submit in order for your cancellation to be processed.
- All Monthly Delivery order changes, including cancellations, must be made no less than 5 days prior to the next ship date. If changes are made less than 5 days before the next ship date, that order may process without your desired changes. Your changes will take affect for all future orders.
If you are unable to find or login to your customer portal, this is how to contact Visalus directly and have then edit or cancel your monthly delivery. Please note I personally cannot cancel your orders because I don’t have access.
You can now cancel or edit your Visalus autoship online from your Visalus customer portal. To access your autoship go to your Visalus Customer Portal and login with the username and password you set up. If you forgot this info, use the recovery process to have an email sent to you.
Here is a video I recorded today 3/2/2015 that shows you exactly how to cancel or edit your autoship. Below it are also step by step instructions:
1- Find your autoship
2- Click on the EDIT looking icon towards the right of the autoship info
3- Scroll to find the item that is on auto and change the quantity from “1” to “0”.
4- Scroll to the bottom and click SAVE
The system will see you are trying to cancel and it will just offer two suggestions first: it will ask if you rather get a smaller kit, or postpone your autoship to a future date. If you wish to do neither, it will simply ask 5-6 easy questions then offer you a SAVE AND CANCEL button to process your request.
5- Make sure you click that button after you answer the questions then go back to your autoship order and there should not be ANY autoships listed there if you did it correctly.
Watch the 4 minute video above to watch me do this.
If you have ANY trouble canceling please call Visalus at 855-867-0322. I personally cannot help you cancel for I do not have access to customer accounts. I am sorry. But the above steps will help.
[End update of 3/2/2015]
** TO CANCEL YOUR AUTOSHIP YOU MUST CALL VISALUS DIRECTLY AT 855-867-0322 **
You can NO LONGER CANCEL ONLINE!! :-(
I cannot cancel customer autoships directly as I am an Independent Visalus distributor and do not have access to customer accounts. You will need to contact the company directly at 877 847 2587
Now let’s get your current autoship changed! It is easy to edit your order date, order quantity or even cancel your visalus autoship altogether right from your customer back office or from your distributor back office.
In a nutshell, to cancel a visalus autoship, or edit a visalus autoship
1- Visit your http://MyVi.net/login
2- Enter the username and password you received when you placed your autoship order. Your user name is your customer id (should be on your latest order or maybe email receipt. And if you forgot your password, just request a reset)
3- Click on MY BODY BY VI menu link
6- Edit your autoship date, order amount or cancel from this screen altogether by selecting “0” as your order quantity and clicking save
This will take you thru a short survey. Just answer as best you can and once you are done, you will be able to complete your cancellation.
Now that you know how easy it is to cancel/edit, maybe you’ll reconsider and hang out a little longer? I recommend my clients simply set a calendar date on their computer or phone to remind them 5 days before their next order is due to ship. If you are running low, keep your order going! If you skipped a few (it happens) and you’ve got plenty, simply push out your date as needed or even skip a month. :)